Frequently Asked Questions

Find answers to common questions about shopping on DUJIS Online Shop

FAQ's results

To place an order, simply browse through our website or app, choose the products you'd like to purchase, and they'll be added to your cart automatically. Then, proceed to checkout, where you'll be prompted to enter your delivery details and payment information to complete your order.

As soon as an order is confirmed, we start processing it immediately to ensure quick delivery. If you need to modify or cancel your order, please reach out to our customer support team as soon as possible. We may be able to accommodate changes depending on the current status of your order.

Yes, we provide home delivery to most locations. After your order is confirmed, you can choose a convenient delivery time based on your location.

We accept various payment methods, including credit/debit cards and mobile payment options. You can select your preferred payment method during checkout.

If you receive a damaged or incorrect item, kindly contact our customer service team immediately. Be sure to include photos of the item and packaging, and we'll arrange a replacement or refund as soon as possible.

Yes. Delivery fees vary depending on your location and order size. You can view the delivery charges during the checkout process.

You can reach our customer support team through our contact page, email, or via live chat on the website. We’re here to assist you with any questions or issues you may have!

Yes, if the product aligns with our range of offerings, we can source it for you. Please reach out to our customer service team for assistance.

Can't find what you're looking for? Our support team is here to help.

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